Not sure where to start?
Call 211. BC211 is a multi-lingual service line that can direct you to the various resources from government, health, social and other referral services. http://www.bc211.ca
Information/Resources
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Courthouse Libraries BC
604-660-2841
Various locations across the Province
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The Courthouse library provides legal research and information to the members of the public, notaries and lawyers. Please note libraries are only open to the public during the business hours of the courthouse. After-hour access is only granted to notaries, lawyers and members of the judiciary.
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The People’s Law School
604-331-5400
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The People’s Law School provides booklets, brochures and other education materials for educating the public about the laws in BC.
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Clicklaw
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A website operated by the Courthouse Libraries BC, providing general information on various areas of law.
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Tenant Resource & Advisory Centre
1-800-665-1185/ 604-255-0546
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The Tenant Resource & Advisory Centre provides tenants with legal education and information about residential tenancy law.
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Nidus Personal Planning Resource Centre
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The Nidus registry created plain-language guides on personal planning documents such as a representation agreement, advanced directive, powers of attorney and more.
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BC Centre for Elder & Advocacy Support
604-437-1940 / 1-866-437-1940
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BC Centre for Elder Advocacy and Support provides information on the legal rights of elderly people, and to bring awareness of elder abuse to the public.
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Justice Education Society
604-660-9870
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The Justice Education Society primarily provides information about the judicial and legal system.
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JusticeBC
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The website of JusticeBC is operated by the Ministry of Justice of BC. The information presented mostly focus on the criminal justice and family law issues.
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YWCA Legal Educator - Andrea Vollans
604-734-5517 ext 2235
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The legal educator provides peer support on matters related to income assistance, housing, and child custody matters.
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Referrals
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Legal Services Society of BC
(Legal Aid)
604-601-6000
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You will find some publication on specific areas of law at the LSSBC website. Further, if you meet the eligibility requirement, Legal Aid may be able to assist you with your case.
The interests from trust account held by BC Notaries and lawyers are automatically forwarded to the Notary Foundation and Law Foundation, which in turn, provide a grant to fund the Legal Aid services in British Columbia.
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Access Pro Bono
604-482-3195
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If you meet the eligibility requirement for Access Pro Bono, you may get specific legal assistance from notaries or lawyers who volunteer their time to provide pro bono (free) services to the community.
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Community Legal Assistance Society
604-685-3425/ 1-888-685-6222
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CLAS specializes in providing legal services in selective areas of the law such as human rights and housing matters.
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Legal Advocacy – MOSAIC
604-254-9626
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MOSAIC Legal Advocacy provides low income immigrants and refugees on immigration and poverty law matters.
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Canadian Bar Association - Lawyer Referral Service
604-687-3221/1-800-663-1919
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If you require the assistance of a lawyer, but do not know one, you may consider using the CBA Lawyer Referral Service. For a small fee, you can get a 30 minutes phone consultation.
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UBC Law Students' Legal Advice Program
604-822-5791
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If you are a low income earner requiring legal advice, but am not able to retain a lawyer for service, you may try the LSLAP referral process. Law students at UBC can provide guidance to your legal issues. There is also a manual published by LSLAP that provides in-depth information on various branches of the law.
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Office of the British Columbia Ombudsperson
1-800-567-3247
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The Ombudsperson investigates complaints made by the public against a public or government agency for unfair treatments. The Ombudsperson has jurisdiction over Crown Corporations such as ICBC and BC Hydro, government ministries and agencies, hospitals, school districts, universities and colleges, local governments, Translink and the Land Title and Survey Authority.
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Office of the Police Complaint Commissioner
1-877-999-8707
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The Office of the Police Complaint Commissioner (OPCC) is provides impartial civilian oversight of complaints against police officers in BC, except for members of the Royal Canadian Mounted Police (RCMP).
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Civilian Review and Complaints Commission for the RCMP
1-800-665-6878
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The Civilian Review and Complaints Commission for the RCMP is responsible for providing civilian oversight of complaints made against a member of the Royal Canadian Mounted Police.
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Regulatory Agencies
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Society of Notaries Public
of British Columbia
1-800-663-0343
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The Society of Notaries Public of British Columbia (SNPBC)
Is the self-regulating regulatory body for Notaries Public In British Columbia. Complaints or concerns can be addressed to them.
Note: The Society cannot insist on notaries to provide service, continue to act, or withdraw their service. This is a matter of professional judgement, and is up to each notary to make his or her own decisions.
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Law Society of British Columbia
1-800-903-5300
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The Law Society (LSBC) is the self-regulating regulatory body for lawyers In British Columbia. Complaints or concerns can be addressed to them.
Note: The Society cannot insist on lawyers to provide service, continue to act, or withdraw their service. This is a matter of professional judgement, and is up to each lawyer to make his or her own decisions.
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Real Estate Council of British Columbia
1-877-683-9664
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The Real Estate Council of British Columbia (RECBC) is responsible for the licensing of real estate agents/firms, and those involved in the rental and strata property management. The Council has the power to discipline members if they are found to have contravened the rules and laws governing those entities.
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Financial Institutions Commission
604-660-3555
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The Financial Institutions Commission (FICOM) is responsible for regulation of mortgage brokers, sub-brokers and firms, matters relating to strata developments, financial institutions (i.e. credit unions), and pension plans under provincial jurisdiction.
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Insurance Council of British Columbia
1-877-688-0321
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The Insurance Council of British Columbia is responsible for the licensing of insurance agents, salesperson, adjusters and firms in BC.
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Judicial Council of British Columbia
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The Judicial Council of British Columbia is responsible for the screening and handling of complaints against provincial court judges and justices of the peace. Complaints against a superior court justice should be directed to the Canadian Judicial Council.
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Canadian Judicial Council
613-288-1566
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The Canadian Judicial Council is responsible for handling complaints against federally appointed judges (i.e. judges from the BC Supreme Court and Court of Appeal, as well as Federal Court, Federal Court of Appeal, Court Martial Appeal Court of Canada, Tax Court of Canada and the Supreme Court of Canada).
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Consumer Protection BC
1-888-564-9963
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Consumer Protection BC is responsible for the enforcement of consumer protection laws in BC. Specifically, they regulate the debt collection, travel agencies, payday loans, cemetery and funeral services, home inspectors, credit reporting agencies, consumer contracts and gift cards under provincial jurisdictions.
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Financial Consumer Agency of Canada
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The Financial Consumer Agency of Canada (FCAC) is responsible for enforcing consumer protection laws with respect to the federally regulated financial institutions (i.e. banks), and various voluntary codes with the financial industry.
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Residential Tenancy Branch
1-800-665-8779
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The Residential Tenancy Branch (RTB) promotes the understanding of tenants and landlord rights under the laws of BC. If the tenant and landlord cannot reach an agreement over an dispute, the RTB may hold a dispute resolution hearing to settle the dispute with an arbitrators.
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